We’re on a mission to help the world work Anywhere. Whether working from home, an office, or Anywhere, we offer products and services designed to help people work and learn together, whether they’re across a table or across the world. Work is what we do, not where we do it. We are looking for a Client Experience Associate to join our team! Please see below for more information:
- Please watch this Day in the Life of a CX Associate video: https://www.youtube.com/watch?v=aY2-oeiXP4w
- You will be taking customer calls, capturing incoming leads, taking orders, scheduling appointments, and translating calls, while working from the comfort of your own home.
- In this role, you will be taking inbound calls and forwarding messages to our clients in a fast-paced environment. As this is a Bilingual position, you will be taking calls in both English & Spanish, and translating them for the message depending on the client’s needs.
- You will work from your computer for the duration of your shift and commit to a 40-hour weekly schedule.
- An excellent communicator, verbally and written in both English & Spanish (fluent in both languages).
- Growth mindset, and is excited to learn new things.
- Passionate about customer service.
- People-focused, friendly and knows how to listen.
- Trustworthy and shows up when expected.
- Above-average computer skills, including typing.
- The ability to stay calm and efficient under pressure.
- Willingness to complete an introductory learning and development phase at satisfactory levels.