Overcoming technology problems while working Anywhere
Technology problems are irritating at the best of times, but when you’re working Anywhere, they can often be more than just an inconvenience.
If your internet connection isn’t working properly, or your computer suddenly starts installing updates just as you’re about to log on for an important call, these tech issues can have a serious impact on your work performance.
Without an IT department in the building to help you out, it can be difficult to know how to keep things running smoothly whenever you might run into these types of problems.
Thankfully, there are a few measures you can take to help ensure that your work won’t suffer if your technology ever lets you down when you’re away from the office.
Be clear about your technology requirements from the outset
If you or your any of your teammates are working outside the office on a regular basis, it’s important to ensure that everyone has the right software and equipment to begin with.
A good place to set out your technology requirements is in yourremote work policy, but you could also outline your requirements more informally with anyone who’s going to be working this way on a semi-regular basis.
Things you might want to cover could include:
Backup devices – do people need to have any additional devices to use in an emergency (e.g. a spare computer or tablet)?
Bandwidth requirements – what is the minimum connection speed people will need to have? This is especially important to consider for things like video calls
Do people need to have a backup option for their internet connection (e.g. should they be prepared to use their phone as a Wi-Fi hotspot/do they need a dongle)?
Use apps that can work on mobile devices
To allow people to work Anywhere and not be confined to one space or device, it’s a good idea to use apps that can work on mobile devices.
By using mobile apps, people can communicate while they’re on the move or if any problems arise with their main device.
Discourage the use of documents stored as personal files
Storing files on personal hard drives is best avoided when working Anywhere. Transparency is an important part of working remotely, so it’s not ideal if all of your documents are stored on your personal devices where nobody can access or share them.
Instead, use cloud storage systems likeDropbox orGoogle Drive to prevent access problems or progress being lost due to computers crashing. Google Docs also allow your team to collaborate within documents in real-time, meaning you can avoid having multiple versions of the same file or emailing comments and suggestions back and forth.
If the use of personal files and storage is unavoidable, encourage everyone to create regular backups of their files to prevent anything from going missing.
Establish clear security and privacy guidelines
Issues around security and privacy are all the more important if you’re working outside of the office. You should establish clear guidelines with anyone who is working remotely to ensure that your business data doesn’t get lost or put at risk of exposure.
In an office environment, all computers tend to be centralized so confidential information is generally secure. But when you’re working Anywhere, there are a number of security measures employees should take to prevent any data breaches.
These could include:
Using a password manager to store and generate random passwords, and keeping passwords hidden when logging into a network
Installing antivirus software
Using a tracking blocker or VPN
Using secure networks instead of public
Keeping business assets secure (e.g. company laptops or phones)
Combatting data security/GDPR issues through encrypting hard drives
Not using public computers
Outline your technology requirements for anyone who is starting to work Anywhere
Try to use apps that can work on mobile devices
Try to avoid documents being stored as personal files
Establish clear guidelines around security and privacy